Always start with the number printed on the back of your Humana member ID card. That number is plan-specific and routes you to the right queue. If you do not have the card, the numbers below are the official public lines published on Humana.com.
Why Using the Correct Channel Matters
Humana receives tens of millions of calls each year. Calling a general number when you have a Medicare claim question, or a Medicare line when you have a small-group dental question, adds hold time and often requires a transfer. The official site organizes contacts by product type: Medicare, individual dental and vision, Medicaid by state, small and large employer groups, agents, and providers.
Members also have self-service options that resolve many issues without a phone call: the MyHumana web portal and mobile app let you view ID cards, check claims, find in-network providers, message securely, and start a live chat during business hours.
Official Phone Numbers by Plan Type
Medicare Plans (Medicare Advantage, Part D, Medicare Supplement)
The primary Medicare customer care line is 800-457-4708 (TTY: 711). Hours are Monday–Friday, 8 a.m.–8 p.m. local time. During peak enrollment periods and after hours, an automated system may answer; you can leave a callback request.
Some Evidence of Coverage documents note that from April through September the automated system may handle weekend and holiday calls, with live agents available weekdays. Language interpreter services are available at no extra cost.
For expedited medical appeals call 800-867-6601. For expedited Part D prescription drug appeals call 800-451-4651.
Licensed sales agents who can discuss plan options (not existing-member service) are available at numbers such as 844-882-7607 (TTY: 711), typically 8 a.m.–8 p.m. daily during selling seasons. Confirm current hours on the official shopping site.
Individual Dental and Vision Plans
Call 877-877-1051, Monday–Friday, 8 a.m.–9 p.m. Eastern time.
Employer Group Plans
- Small business groups (generally up to 100 employees): Humana Business Services 800-232-2006 (TTY: 711), Monday–Friday, 7 a.m.–7 p.m. Central time.
- Large groups (100+ employees): Contact your designated single point of contact (SPOC) first. For general group-benefits questions use the same Business Services number.
- Group plan members who cannot find their card: 866-427-7478.
Most group members should simply call the number on the back of their ID card.
Commercial eligibility, benefits, and claims inquiries for providers and some members also use 800-448-6262 (800-4-HUMANA), Monday–Friday, 8 a.m.–8 p.m. Eastern time.
Medicaid and Dual-Eligible Plans (Humana Healthy Horizons and similar)
Medicaid contact numbers are state-specific. Official published lines include:
- Florida: 800-477-6931 (TTY: 711), Monday–Friday, 8 a.m.–8 p.m. Eastern
- Illinois (Gold Plus Integrated): 800-787-3311 (TTY: 711), Monday–Friday, 8 a.m.–8 p.m. Central
- Indiana: 866-274-5888 (TTY: 711)
- Kentucky: 800-444-9137 (TTY: 711)
- Louisiana: 800-448-3810 (TTY: 711)
- Ohio: 877-856-5707 or 877-856-5702 (confirm current listing)
- Oklahoma: 855-223-9868 (TTY: 711)
- South Carolina: 866-432-0001 (TTY: 711)
- Virginia: 844-881-4482 (TTY: 711)
Always verify the current number on Humana’s Medicaid help page for your state, because lines can change. Many Medicaid programs also offer nurse advice lines and behavioral-health crisis numbers that operate 24/7.
Agents and Brokers
Agent support: 800-592-3005. Register for the Agent Self-Service Center for faster tools.
Healthcare Providers
Providers should use the dedicated provider contact page. Key lines include Medicare medical customer service 800-457-4708, clinical intake and prior authorization 800-523-0023 (24/7), commercial 800-448-6262, dental 800-833-2223, and pharmacy clinical review 800-555-2546. Have TIN, NPI, and member ID ready. Availity Essentials is the preferred portal for claims status and disputes.
Online Support: MyHumana Portal and Chat
The fastest way to handle routine tasks is MyHumana (MyHumana.com or the mobile app). After you activate your account with your member ID, date of birth, and ZIP code you can:
- View, print, or add your ID card to a digital wallet
- Check claim status and Explanation of Benefits
- Search the provider and pharmacy directories
- Review benefits, deductibles, and remaining out-of-pocket amounts
- Send a secure message
- Start a live chat with Member Services (hours typically Monday–Friday, 8 a.m.–8 p.m. Eastern, subject to volume and eligibility)
Chat is available inside the signed-in portal. During high-volume periods you may wait a few minutes. Secure email through the Communications Center is preferred over unsecured regular email for privacy reasons.
New members should activate the account as soon as coverage begins. Keep your username and password in a safe place; password-reset tools are available on the sign-in page.
Mail, Fax, and Corporate Addresses
For claims, correspondence, grievances, and appeals, use the address printed on your ID card whenever possible. Common published addresses include:
Humana Correspondence Office
P.O. Box 14601
Lexington, KY 40512-4601
Fax for some correspondence: 888-556-2128.
Grievances and Appeals Department
P.O. Box 14546
Lexington, KY 40512-4546
Corporate headquarters:
Humana Inc.
500 West Main Street
Louisville, KY 40202
General corporate line sometimes listed as 800-486-2620.
Always include your member ID, date of service, and a clear description of the request. Keep copies of everything you mail.
Appeals, Grievances, and Exceptions
You can file an appeal, grievance, or coverage exception by phone (number on your card), online through MyHumana, or by mail using the official form. Standard medical appeals generally have a 65-day window from the denial notice for Medicare Advantage plans; check your Evidence of Coverage for exact timelines.
Expedited (fast) appeals are available when waiting for a standard decision could seriously jeopardize your health. Use the dedicated expedited numbers listed earlier or mark the form accordingly.
After you file, Humana typically sends an acknowledgment letter within a few business days. You can track status by calling Customer Care or using online tools where available.
If you remain dissatisfied after Humana’s decision, Medicare members can contact 1-800-MEDICARE (800-633-4227) and follow the independent review process.
Tips for Faster, More Successful Contact
- Have your member ID card, date of birth, and a recent claim number ready.
- Call during mid-week, mid-morning hours when possible; Monday mornings and the first days after holidays are busiest.
- Use the automated system first for simple tasks such as claim status or ID card replacement.
- Note the reference number given at the end of every call.
- For language assistance or alternative formats, tell the representative immediately; interpreters and TTY (711) are available.
- Document names, dates, and what was promised.
- If the first representative cannot help, politely ask for a supervisor or a callback from the appropriate department.
Humana has been rolling out AI-assisted tools for its call-center staff to surface member benefits and summarize conversations in real time. This should reduce transfers and improve consistency, but the member still speaks with a live representative.
Accessibility, Language, and Special Needs
TTY users dial 711 and ask to be connected to the appropriate Humana number. Language assistance is free. If you need materials in large print, Braille, or another format, request them through Customer Care or the accessibility resources page on Humana.com. Discrimination complaints can be filed through the same channels or with federal civil-rights offices.
Frequently Asked Questions
What if I lost my ID card?
Call the number that applies to your plan type or 866-427-7478 for group members. You can also print a temporary card from MyHumana immediately after signing in.
Does Humana offer 24/7 customer service?
Most member-service lines operate business hours. Nurse advice lines and certain behavioral-health crisis lines for Medicaid and dual plans run 24/7. After-hours automated systems can take messages.
Can I email Humana?
Use the secure messaging feature inside MyHumana. Unsecured email is not recommended for protected health information.
How do I find an in-network doctor?
Use the Find Care tool on Humana.com or inside the MyHumana app. You can also request a printed directory.
What if I have both Medicare and Medicaid?
Use the dual-eligible or state Medicaid number listed for your program. Those teams are trained on the integrated benefits.
Are phone numbers the same every year?
Core numbers have been stable, but always confirm on the official Contact Us page or your current Evidence of Coverage, especially after annual enrollment.
Additional Resources
- Official Contact Us page: humana.com/contact-us
- Member help and FAQs: linked from the same site
- Provider directory and Find Care tools
- Appeals and exceptions forms available for download
- 1-800-MEDICARE for federal Medicare questions
Keep this guide bookmarked, but treat the numbers on your physical or digital ID card as the most authoritative source for your specific coverage. Plan documents and state Medicaid contracts can add extra lines or slightly different hours.
Reaching the right team quickly saves time and reduces frustration. Activate MyHumana, keep your card handy, and use the product-specific numbers above when you need a live representative. Humana’s support network is large, but it works best when you start in the correct queue.
